Enterprise 🤬

I’m taking a work trip today down to Boston. We are driving down, having a meeting, eating lunch, and then driving back. I hate doing a trip like that all in one day. It’s about three hours from my new apartment.

We are renting a car because my university says that any travel over 50 (or it may be 100) miles requires renting a car. We always have to use Enterprise Rent-A-Car. Back when I was the oral historian and traveled all over New England conducting interviews, I had a great relationship with Enterprise. The guys there knew me and really worked hard to be as helpful as possible. I never had any trouble except they’d often give me a free upgrade to an SUV when I really just wanted a car. Those guys transferred up to Burlington, and there is a whole new crew there.

With the new crew, I have only one thing to say, “Fuck Enterprise.” We booked a full-sized car (there are four of us going, so we wanted to be comfortable). They didn’t have a car that worked (no air conditioner), so they gave us an SUV. Because I’ll be driving in downtown Boston, I had specifically wanted a car because I think it’s more maneuverable. The “free upgrade” to an SUV really pissed me off because we were very specific on what we wanted. I don’t care if it’s a free upgrade. I booked a car for a reason!

As I said, I used to rent cars from them on a regular basis and have never had an issue with picking up the car. Yesterday was different. I was using the museum’s travel card, which is in my boss’s name. We’ve always done it this way. But when I went to pay, I was told that only my boss could sign for it because the card is in his name.

This has never been an issue. It’s a corporate account, and they always understood that the card may have a specific name but it was for anyone who worked at the museum. I pitched a fit, and after calling my boss to see if he could come to sign it (he lives about 30 minutes from Enterprise and was already home), the guy reluctantly decided he’d make an “exception” just this one time. I told him I’ve booked many cars with the museum card not in my name. He said “The policy changed.” If you change a policy like this, you should probably have inform you largest customer (my university rents a lot of cars from them because they are the only place here to rent a car from).

I’m also renting a car next week, again to go to Boston, for a four-day conference. So, I thought I’d check to make sure this wouldn’t be a problem again. When I told him it shouldn’t be because the car was already paid for through a direct payment from our corporate account, he said, “I doubt I that’s true.” I told him that it was booked through our CFO’s office. Thanks made him check, and when he did, he realized I was right and assured me that there would be no problem. I hope he’s right, and I hope he remembers me and makes sure they have car available.

Enterprise is going to think I’m a real asshole. Some of you may also after reading this, but I had a similar issue the last time I tried to rent a car by myself. I was not nice then, and I wasn’t particularly nice today because they were being unreasonable. Enterprise and really anyone that changes the rules without letting anyone know bring out the bitch in me.

Oh, and to top all of that off, they didn’t even have it ready. I had to wait forever for them to clean and wash the car. 🙄

About Joe

I began my life in the South and for five years lived as a closeted teacher, but am now making a new life for myself as an oral historian in New England. I think my life will work out the way it was always meant to be. That doesn't mean there won't be ups and downs; that's all part of life. It means I just have to be patient. I feel like October 7, 2015 is my new birthday. It's a beginning filled with great hope. It's a second chance to live my life…not anyone else's. My profile picture is "David and Me," 2001 painting by artist Steve Walker. It happens to be one of my favorite modern gay art pieces. View all posts by Joe

2 responses to “Enterprise 🤬

  • stuartbeldoe

    Bad, bad experience. What about changing car renting firm? In my career at UN I had to organize a 3-day mission for my UN Agency President in Paris, meeting with the Government. I can tell you that I made it clear to the car-renting firm that this was an extremely important contract with them. I did not accept words from them like “we’ll see”, or “let’s hope”. I expected no promises but absolute “yes”, in writing, not on the phone. I was part of this mission and all went extremely well. They understood the challenge also because if anything went wrong, their reputation would have been in danger and they knew that. Your experience was dreadful and that firm “Enterprise” should be badly ranked.

    • Joe

      The problem with using another rental car company is there are no other ones near. Any other choices are an hour away. Enterprise will not only get a bad review from us, but we will be more explicit in the future, and since it is part of our contract to do so, we will no longer be picking up the cars, they will be delivering them to us.

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