I have Spectrum cable at my current apartment. For the most part I get good service with Spectrum, though it is more expensive than my previous cable, and I no longer have HBO. When I first got Spectrum, I realized there were several channels that I wanted that I did not get, such as TCM (I love old movies), so I went with the expanded package to get TCM and some other channels I didn’t have. One of those channels was Heroes & Icons, which I didn’t realize I had until last night. H&I shows Star Trek, Star Trek: The Next Generation, Star Trek: Deep Space Nine, Star Trek: Voyager, and Star Trek: Enterprise every night. Though I won’t stay up until midnight to see all five shows, I would like to have the option. When I tuned to the channel, it says I need to upgrade, even though I already upgraded to this channel, also there isn’t a 🔑 icon after the channel title, which means I’m supposed to have the channel available. I can access the channel through the Specteum app on my iPhone, iPad, MacBook, and Roku, but I cannot access it through the cable box.
Because it would not let me tune into the channel, I decided to contact Specteum. I was first told to reset the cable,box, which I did, and it did not fix the problem. My next option was to use the chat feature on their website. It was not working correctly because they were supposed to try resetting the box remotely, but it never reset. So, they then said I needed to talk to a representative instead of their automated system. It said there was a 25-30 minute wait, so I waited. And I waited. And I waited. Finally, I got “near the front of the line” before they said it was taking longer than usual and to continue to wait. I spent most of my evening waiting on a Spectrum representative, but eventually it was my bedtime, so I had to disconnect. I never was able to speak to anyone. I’ll have to try again when I get home from work tomorrow.
I hate waiting on customer service representatives. Usually, once I get someone on the phone or through the chat in the “Contact Us” section, the representative is usually very nice and helpful. The problem is getting someone to talk to. Oh well, I know like most people in the service industry of any kind, they are overworked, overwhelmed, and trying to do the best that they can.